Refund policy

At ATHOLHU, each piece is carefully inspected before shipment. We do not accept returns or refunds unless the request is related to a verified quality issue.

1. Eligibility for Refund

Refunds are only considered if:

• The item has a manufacturing defect or quality issue
• The request is submitted within 7 days of receiving the item
• The item is unused and in its original condition

We do not accept refunds for:

• Change of mind
• Color preference
• Size preference
• Minor natural variations in leather grain, tone, or markings
• Customs delays or duties

2. How to Submit a Request

To ensure fairness and prevent misuse, customers must provide:

• A clear video showing the quality issue
• Clear photos of the defect
• Your order number

Please email all materials to: customerservice@atholhuofficial.com

Requests without sufficient visual evidence will not be reviewed.

3. Review & Approval

• We will review your submission within 3–5 working days
• If approved, we will provide return instructions
• Items must be returned before any refund is processed

4. Refund Method

If approved:

• Refunds will be issued to the original payment method
• Shipping fees and duties are non-refundable
• Return shipping cost may be borne by the customer unless otherwise stated

5. Important Notes

ATHOLHU reserves the right to:

• Decline refund requests that do not meet the above criteria
• Reject items that show signs of wear or use
• Request additional information where necessary