Privacy Policy

ATHOLHU ("ATHOLHU", "we", "us", "our") respects your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from www.atholhuofficial.com (the “Website”) or otherwise interact with our services (the “Services”).

ATHOLHU acts as the data controller of your personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect personal information necessary to provide you with a seamless and secure shopping experience.

Information You Provide to Us

When you interact with our Services, we may collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely via third-party payment providers)

  • Account login information

  • Order history

  • Communications you send to us

Information Collected Automatically

When you browse our Website, we may automatically collect:

  • IP address

  • Device and browser information

  • Usage data (pages visited, time spent, interactions)

  • Cookies and similar tracking technologies

Information from Service Providers

We may receive personal information from trusted third parties such as:

  • Payment processors

  • Logistics and fulfilment partners

  • Technology providers (including Shopify)

  • Marketing platforms

2. How We Use Your Information

We use your personal information for the following purposes:

Order Fulfilment

To process payments, fulfil orders, arrange shipping, manage returns, and provide order updates.

Account Management

To create and maintain your customer account and preferences.

Customer Support

To respond to inquiries, resolve issues, and provide after-sales service.

Marketing & Brand Communications

With your consent where required, we may send you updates about new collections, events, and brand news.
You may unsubscribe at any time.

Security & Fraud Prevention

To detect, prevent, and investigate fraudulent or unlawful activity.

Legal Compliance

To comply with applicable laws, regulatory requirements, or legal processes.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable core website functionality

  • Improve user experience

  • Analyse website performance

  • Deliver relevant advertising (where permitted)

You may manage cookie preferences through your browser settings.

4. How We Share Your Information

We do not sell your personal information.

We may disclose your information only where necessary:

  • To service providers (payment processors, fulfilment partners, IT providers)

  • To marketing partners (for authorised campaigns)

  • To regulatory authorities when required by law

  • In connection with a corporate transaction (e.g., merger or restructuring)

All third parties are required to protect your personal information in accordance with applicable laws.

5. International Data Transfers

As a Singapore-based company serving customers globally, your personal information may be processed in Singapore or other countries where our service providers operate.

For Customers in Mainland China

In accordance with the Personal Information Protection Law (PIPL) of the People’s Republic of China:

  • Personal information collected via this Website may be transferred outside mainland China for order fulfilment, payment processing, and operational management.

  • We implement appropriate safeguards to protect your information during cross-border transfers.

For Customers in the European Economic Area (EEA) or UK

Where applicable, we rely on recognised transfer mechanisms such as Standard Contractual Clauses.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil your orders

  • Maintain your account

  • Comply with legal obligations

  • Resolve disputes

After this period, your information will be securely deleted or anonymised.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion

  • Withdraw consent

  • Object to certain processing activities

  • Request data portability (where applicable)

To exercise your rights, please contact us at:

📩 customerservice@atholhuofficial.com

We may need to verify your identity before processing your request.

We will not discriminate against you for exercising your rights.

8. Children’s Privacy

Our Services are not directed to individuals under the age of 16.
We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us for removal.

9. Security

We implement reasonable technical and organisational measures to protect your personal information.

However, no method of transmission over the internet is completely secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

The updated version will be posted on this page with a revised “Last Updated” date.

11. Contact Information

Email: customerservice@atholhuofficial.com

If you have questions about this Privacy Policy or our privacy practices, please contact us.