FAQs

ORDER

CURRENCY All items are listed in the currency in accordance to the country which you select to view the products.

PAYMENT We accept all major credit card payments including VISA, MasterCard, American Express via Paypal. Upon check-out, you will be automatically directed to our secure page. Once payment has been successfully transferred, your order will be automatically verified and you should receive an order confirmation email immediately.

CHANGE OR CANCELATION OF ORDERS We start working on your order as soon as you submit it, therefore we are unable to change or cancel it. 

AMENDMENTS OF DELIVERY ADDRESS OR METHOD We start working on your order as soon as you submit it, therefore we are unable to change or cancel it. 

 

SHIPPING & RETURNS

ORDER TRACKING Check the tracking number you will find in your shipping confirmation email.

DELIVERY TIME AND CHARGES

DELIVERY TIME  Delivery time takes about 2-15 working days depending on location and custom clearance.

DELIVERY CHARGES Free shipping within Asia. Flat rate of USD 20 for rest of the world. Tax and duties will be payable by you.

PACKAGING Every item is protected by a cotton dust bag and place in a non-branded box.

RETURNS We do not accept any returns and refund unless they are relating to quality issues. Should you have any queries before your purchase, please contact us at customerservice@atholhuofficial.com.

DELIVERY The delivery service is standard delivery service. We do not offer any other delivery services. 

 

HOW DO I TAKE CARE OF THE PRODUCTS

You may refer to CARE GUIDE to find out more about general care and maintenance of the products.

 

ENQUIRIES

For any further enquiries, please email us at customerservice@atholhuofficial.com.