What type of leather does ATHOLHU use?

ATHOLHU uses full top-grain leather sourced from an LWG (Leather Working Group) Gold-certified tannery. Top-grain leather is the highest quality commercially available leather — durable, develops a natural patina over time, and built for daily use. ATHOLHU does not use bonded leather, PU leather, or split leather in its bags.

Is ATHOLHU leather ethically sourced?

Yes. ATHOLHU sources leather exclusively from LWG Gold-certified tanneries — the highest certification level from the Leather Working Group, which audits tanneries for environmental compliance, water management, and responsible production practices. All hides are a byproduct of the food industry.

Does ATHOLHU ship to Singapore, Malaysia, Thailand, and other Asian countries?

Yes. ATHOLHU offers free shipping within Asia to countries including Singapore, Malaysia, Thailand, Indonesia, the Philippines, Hong Kong, Taiwan, Japan, South Korea, and more. For countries outside Asia, a flat shipping rate of USD 20 applies. All orders ship internationally.

How long do ATHOLHU leather bags last?

ATHOLHU bags are designed for long-term daily use. Full top-grain leather is one of the most durable materials available — with proper care, an ATHOLHU bag will last many years and develop a richer character over time. ATHOLHU also offers a warranty and aftercare programme to support the longevity of every bag.

What is the price range for ATHOLHU leather bags?

ATHOLHU bags are priced between USD 69 and USD 159, making them an accessible alternative to luxury leather brands without compromising on material quality or construction. All bags are made from genuine top-grain leather from LWG-certified sources.

How do I care for my ATHOLHU leather bag?

ATHOLHU recommends storing leather bags in a dust bag when not in use, avoiding prolonged exposure to direct sunlight or moisture, and conditioning the leather every 3-6 months with a suitable leather conditioner. Full care guides are available on the ATHOLHU website for each material type, including white leather and hardware.

Can I return or exchange an ATHOLHU bag?

Yes. ATHOLHU has a returns and exchange policy. For full details on eligibility, timeframes, and the process, visit the Shipping and Returns page at atholhuofficial.com/pages/shipping-returns or the FAQ page at atholhuofficial.com/pages/faq.

Where is ATHOLHU based and who is it for?

ATHOLHU is an independent leather bag brand designed for modern women who value quality, craftsmanship, and understated style. The brand ships globally with a primary focus on the Asian market, offering free shipping across Asia and a flat USD 20 rate worldwide.

WARRANTY & AFTERCARE

Made to be lived with. Cared for over time.

ATHOLHU pieces are made to accompany daily life with quiet strength and lasting relevance. Each bag is crafted with care, and we stand behind the quality of our materials and workmanship.

Over time, leather and canvas will naturally soften, mark, and evolve with use. Our warranty and aftercare service is designed to support the life of your bag, while respecting the natural character of each material.

12-Month Limited Warranty

All ATHOLHU bags come with a 12-month limited warranty from the date of purchase. During this period, we offer complimentary repair for confirmed craftsmanship or material defects under normal use.

This may include issues such as hardware failure, loose stitching, zipper malfunction, strap or handle attachment issues, or structural defects related to production. Each request will be assessed individually by our team.

Our warranty does not cover natural leather variations, normal wear and tear, scratches, stains, water damage, colour transfer, accidental damage, overloading, improper care, or third-party alterations.

What Is Covered

For confirmed craftsmanship or material defects within 12 months, ATHOLHU may provide complimentary repair for issues such as hardware failure, loose stitching, zipper malfunction, strap or handle attachment issues, structural defects related to production, or edge finishing issues caused by production.

What Is Not Covered

The ATHOLHU warranty does not cover natural leather grain, wrinkles, colour variation, or marks; normal wear and tear from daily use; scratches, stains, water marks, oil marks, or colour transfer; corner wear, handle darkening, leather softening, or changes in shape; damage caused by overloading; damage caused by improper cleaning or storage; accidental damage; third-party repair or alteration; or loss of accessories after use.

Paid Care & Repair Service

Beyond the 12-month limited warranty, ATHOLHU may offer paid care and repair services to help maintain the beauty and longevity of your bag.

This may include surface cleaning, leather conditioning, canvas surface cleaning, edge paint touch-up, hardware polishing, stitching repair, strap or handle repair, or minor structural repair, subject to assessment and material availability.

As leather and canvas are natural or textile-based materials, signs of use such as softening, scratches, stains, colour transfer, water marks, yellowing, corner wear, and changes in shape may not be fully reversible. Our team will advise what can realistically be improved before proceeding with any paid service.

Canvas & Leather Pieces

For canvas-and-leather pieces, paid care may include light surface cleaning of the canvas and maintenance of the leather trims.

Please note that deep stains, yellowing, dye transfer, water marks, and ageing of canvas may not be fully reversible. Leather trims may also develop natural marks, softening, and colour changes with use.

How to Submit a Request

To submit a warranty or aftercare request, please contact us (email: customerservice@atholhuofficial.com) with your order number, clear photos or videos of the issue, a short description of how it occurred, and the service you are requesting.

Our team will assess the request and advise whether the service is complimentary, paid, or not suitable for repair.